Return and Refund Policy At Authyra Technologies LLP, we aim to ensure complete customer satisfaction with our products and services. Our Return and Refund Policy outlines the conditions under which customers can request a return or refund. General Terms Eligibility for Return or Refund Refunds are applicable only for eligible products or services purchased directly through our official website, authyra.com. Returns or refunds are not applicable for promotional offers, trial services, or discounted purchases unless explicitly stated. Request Timeline All refund or return requests must be initiated within 7 days of the purchase date for digital services or 48 hours of receiving a physical product. Proof of Purchase Requests must include valid proof of purchase, such as order confirmation, invoice, or payment receipt. Digital Products and Services Non-Tangible Deliverables Refunds will be considered for digital services such as software licenses, configurations, or consultations only if the service has not yet been delivered or if there is a verified issue with the service provided. Once a service has been successfully delivered or consumed, it becomes ineligible for a refund. Subscription Services Subscription cancellations are eligible for a refund if requested within 3 days of the subscription start date, provided no significant usage has occurred. Issues and Defects If there is an issue with a digital product (e.g., software not functioning as advertised), customers must report it within 48 hours of delivery to be eligible for troubleshooting, replacement, or refund. Physical Products (if applicable) Condition of Return Physical products must be returned in their original packaging and condition, without signs of damage, tampering, or use. Damaged or Defective Items In the event of receiving a damaged or defective item, customers must notify us within 48 hours of delivery. A replacement will be issued after verification, or a refund will be processed if a replacement is not possible. Return Shipping Costs Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). Refund Process Approval and Processing Refunds are processed within 7-10 business days after the approval of the return/refund request. Refunds will be credited to the original payment method used during purchase. Deductions Refunds may be subject to processing fees or administrative charges, which will be clearly communicated to the customer. Exclusions No refunds will be provided for services that require significant customization, have been partially or fully consumed, or for software with activated licenses. How to Request a Return or Refund Contact our support team at [support@authyra.com] with the subject line “Return/Refund Request.” Provide the following details: Order ID or invoice number. Reason for the request and any supporting evidence (e.g., screenshots for digital issues, photos for physical defects). Our team will review your request and provide a resolution within 2 business days. Exceptions Certain custom or specialized services may include a No Refund policy, which will be clearly communicated prior to purchase. Refunds for payments made via third-party platforms or international gateways may be subject to additional timelines or conditions. For any further clarification, feel free to contact us at [support@authyra.com] or call us at +91 7900189340. We value your trust and will do our best to resolve your concerns efficiently. Thank you for choosing Authyra Technologies LLP!